Exacctly Analytics
Exacctly Analytics

Exacctly Analytics™

Unified dashboard

Get a holistic picture of your support operations. Customer satisfaction and agent performance along with support pipeline metrics are gathered into a unified view.

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Agent and Team Performance

Performance metrics visualized through time so you can spot when and why your agents
and team improve.

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Exacctly Analytics Metrics

Why Choose Exacctly Analytics?

Spot Obstacles

Analytics enables you to discover what are the obstacles that block your team.

Workflow insights

Analytics allows you to discover insights about critical situations and contexts in your support workflow.

Improve All the time

By clearly identifying what works with your team, you can implement a continuous improvement strategy.

Agent Performance Monitoring

Analytics enables you to monitor the progress of agent metrics so you can immediately tackle any decline in performance.

Customer Satisfaction Monitoring

Analytics uses sentiment and emotion analysis to monitor customer satisfaction and customer distress.

Operations Monitoring

Analytics distills the numbers to get a clear idea about the health of your operations processes.

Track Your Team Performance and Customers Satisfaction

Get the whole picture!
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