Instantly route customer requests to the right agent.

Exacctly customer routing automation categorizes incoming customer requests and routes them to the right agent

Exacctly Route™


Customer routing automation enables service teams to assign customer support requests to the right agent for a faster resolution

Exacctly intelligent customer routing automation performs accurate conversation classification and tags customer requests to add context. Then, it manages the customer routing to the right agent or department. As a result, support teams are relieved from manual assignments and can focus on solving issues rather than sorting them.

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Customer Routing Automation
Customer Routing Automation

Streamline the support ticket pipeline through Intelligent Customer Routing

Exacctly leverages AI and NLU to perform accurate ticket labeling and customer routing to the right people. As a result, the support ticket pipeline will be more fluid as issues will never amass waiting to be assigned. Moreover, support tickets can be reassigned if the context of the conversation is changed. For example, when Exacctly detects a customer dissatisfaction and a refund request, the ticket can be assigned to a senior agent more skilled with customer satisfaction and retention. 

Want to see Customer Routing Automation in action?

Why Choose Exacctly Route?

Fast ROI

You start perceiving intelligent customer routing in as short as 1 week.

Category-based Routing

Route leverages categories predicted by Exacctly Tag to assign the right ticket to the right person


The intelligent routing automation done by Exacctly is made to understand more than 100 languages

Leverage Support knowledge

Route AI takes into account your history of ticket assignments to make accurate routing

Deployment options

Exacctly Routing Automation can be deployed on-premises or consumed in the cloud.

Intelligent Customer Routing

Route uses cutting edge AI Ad-Hoc classification technology to perform ticket labeling and routing

Intelligent Customer Routing boosts customer
support efficiency
Let your Support team focus
on the real Job