Empower your team to spot opportunities to improve support operations.
Use Exacctly Analytics™ to monitor agent performance, customer satisfaction, and support pipeline velocity and more
Exacctly Analytics™
Unified dashboard
Get a holistic picture of your support operations. Customer satisfaction and agent performance along with support pipeline metrics are gathered into a unified view.
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Agent and Team Performance
Performance metrics visualized through time so you can spot when and why your agents
and team improve.
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Why Choose Exacctly Route?
Spot Obstacles
Analytics enables you to discover what are the obstacles that block your team.
Workflow insights
Analytics allows you to discover insights about critical situations and contexts in your support workflow.
Improve All the time
By clearly identifying what works with your team, you can implement a continuous improvement strategy.
Agent Performance Monitoring
Analytics enables you to monitor the progress of agent metrics so you can immediately tackle any decline in performance.
Customer Satisfaction Monitoring
Analytics uses sentiment and emotion analysis to monitor customer satisfaction and customer distress.
Operations Monitoring
Analytics distills the numbers to get a clear idea about the health of your operations processes.
boost your customer
support productivity
Let your Support team focus
on the real Job