Empower your team to spot opportunities to improve support operations.

Use Exacctly Analytics™ to monitor agent performance, customer satisfaction, and support pipeline velocity and more

Exacctly Analytics™

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Unified dashboard
Get a holistic picture of your support operations. Customer satisfaction and agent performance along with support pipeline metrics are gathered into a unified view.
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Customer Service Automation with AI : Exacctly SaaS analytics
AI-Powered Customer Service Automation : Exacctly SaaS analytics


Agent and Team Performance
Performance metrics visualized through time so you can spot when and why your agents
and team improve.
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Why Choose Exacctly Route?

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Spot Obstacles

Analytics enables you to discover what are the obstacles that block your team.

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Workflow insights

Analytics allows you to discover insights about critical situations and contexts in your support workflow.

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Improve All the time

By clearly identifying what works with your team, you can implement a continuous improvement strategy.

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Agent Performance Monitoring

Analytics enables you to monitor the progress of agent metrics so you can immediately tackle any decline in performance.

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Customer Satisfaction Monitoring

Analytics uses sentiment and emotion analysis to monitor customer satisfaction and customer distress.

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Operations Monitoring

Analytics distills the numbers to get a clear idea about the health of your operations processes.


boost your customer
support productivity
Let your Support team focus
on the real Job