Augment support agents to answer customers in a breeze
Exacctly Advise™ suggestions augment support agents by offering adequate answers to customer requests right in the sidebar so replies are sent in record time.
Boost agent productivity and knowledge share to unprecedented levels
For each incoming message, Advise™ suggests multiple answers inferred from semantically similar conversations in the ticket log. Thus, Advise™ enables to augment support agents to be way more productive as they can effortlessly leverage the support knowledge base. Besides, Advise™ helps to onboard junior support agents because it enables them to delve into the ticket history without interrupting their colleagues asking for information.
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Augment support agents by the power of knowledge sharing
Exacctly Advise™ frees support agents from endless searches and provides customer support reply suggestions based on the tickets’ contextual and semantic similarities. Service departments can now augment support agents and enable them to be productive from day one.
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Why Choose Exacctly Advise?
Advise™ doesn’t require configuration or agent training. It lives in the ticket sidebar and works as a productivity companion
Proposed answers are shown in no time, enabling agents to be highly responsive.
Whether suggested answers are applied, ignored, or rejected by the agent, the system is gonna learn from it and improve.
Leverage Support knowledge
Advise™ takes into account the history of support team conversations to make accurate answer suggestions.
Advise™ can be deployed on-premises or used online.
Advise™ uses state of the art text similarity technology to perform the answer search process.
boost your customer
Let your Support team focus
on the real Job