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Scale your business through exceptional customer service
Drive sales, support and marketing conversations and turn customer service into a profit center
Platform
Deliver an exceptional customer support, every time
Respond to your customers' needs and offer them customizations and convenience. Enhance your level of customer service, create a more efficient business and increase customer's satisfaction.
Omnichannel
Gather all your conversations in one place
Bring in one place all customer conversations through email, live chat, Facebook messenger, and Instagram DM.
By centralizing conversations from all channels, businesses can have a comprehensive view of customer interactions. This allows them to better understand customer preferences and needs, as well as quickly resolve issues.
Automations
Automate responses
Exacctly intelligent customer routing automation performs accurate conversation classification and tags customer requests to add context. Then, it manages the customer routing to the right agent or department. As a result, support teams are relieved from manual assignments and can focus on solving issues rather than sorting them.
SENTIMENTS DETECTION
Track and classify your customers' needs
Datasphera uses AI and NLU to accurately label and route tickets to the appropriate operator. This assures a smoother support ticket where issues will never accumulate while waiting to be assigned. Moreover, support tickets can be reassigned if the context of the conversation is changed. For example, when Datasphera detects a customer dissatisfaction and a refund request, the ticket can be assigned to a senior agent more skilled with customer satisfaction and retention.
Performances
Real time dashboard for a smarter customer service
By using performance KPIs, you can not only track conversation volume but also measure performance, customer satisfaction, response time, and more. These metrics provide insights into how well a business is performing in meeting customer needs and expectations.
features
Smarter features for a better customer service
Imagine all your features in only one tool
Fast responses
Serve your customers in no time thanks to chatbots and live chat.
Smart routing
Customer routing automation enables service teams to assign customer support requests to the right agent for a faster resolution
Sentiment detection
AI-based satisfaction tracking works even without forms
Intelligent tagging
Route uses cutting edge AI Ad-Hoc classification technology to perform ticket labeling and routing
Support chatbots
An AI links to a knowledge base to provide pre-approved responses to recurring customer inquiries.
Team performance
Track the volume of conversations in real time, measure your performance and understand your trends to improve your services.
Connect and sync
Easily integrate your favourite Apps
Communicate and share data, make processes more efficient and creating a seamless integration with multiple platforms.
Your questions are important
Frequently Asked Questions
Thank you for visiting our FAQ page! If you're unable to find the answer to your question here, please feel free to contact us directly. We are more than happy to help answer any questions or concerns you may have about our products and services. Thank you again for taking the time to visit our website!
Vous pouvez connecter vos pages Facebook et instagram, votre site web, votre messagerie et bien d’autres.
Exacctly exploite l’IA et le NLP pour comprendre, catégoriser et attribuer les messages de vos clients aux bons agents, y compris les chatbots qui s’occuperont des messages répétitifs.
Exacctly is billed monthly based on the number of messages and agents.
Exacctly is much more than a chatbot, it’s software that automates your customer service. Exacctly allows you to create chatbots but also to manage all your customers’ requests from different communication channels, in one place.
Exacctly integrates with Prestashop, Magento and Shopify e-commerce sites and allows you to collect your customers’ data. This saves you from having to go back and forth each time your customers ask you for the status of their orders.
No installation or deployment needs to be done to use Exacctly. Exacctly is a SaaS (Software as a Service), you just need to connect to our application from your Internet browser
Your personal data is protected in encrypted storage. They can be deleted at the customer’s request.
Absolutely ! Test Exacctly without commitment or bank details. We are sure you will like it 😉
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Our offers are designed to support your team growth
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