Automates Ticket Tagging, Routing, and Escalation
Suggests instant replies to customer requests
Customer support numbers and insights
Automatically assign support tickets to the right people for a faster resolution
Exacctly AI models perform accurate ticket classification and assignment so your team can focus on solving issues rather than sorting them
Ad-Hoc Categorization
Route™ doesn’t require labeled datasets to learn the categories and aspects of your conversations. Just put down your topics and Exacctly Route does the rest for you.
Tag and log-based Assignment and Escalation
Route™ leverages the tags predicted for incoming conversations and assignment log to assign or escalate new tickets. Just set the categories of tickets supported by each support agent and Exacctly will do the sort.
Realtime Routing
Route™ performs instant assignment. Tickets will never stay unassigned for more than 5 seconds.
Exacctly Advise™
Boost agent productivity and knowledge share to unprecedented levels
For each incoming message, Advise™ suggests multiple answers inferred from semantically similar conversations in the ticket log. Advise™ enables support agents to be a way more productive as they can effortlessly leverage the support knowledge base
Seamless Integration
Advise™ doesn’t require configuration or agent training. It lives in the ticket sidebar and works as a productivity companion.
Instant suggestions
Proposed answers are shown in no time. Advise digs deep in conversations log and enables agents to be highly responsive.
Continuous Improvement
Whether suggested answers are adopted, ignored, or rejected by the agent, the system will learn from it and improve.
Exacctly Analytics
Monitor support pipeline velocity, agent performance, and customer satisfaction.
Unified Dashboard
Customer and agent experience along with support pipeline metrics gathered in a unified view.
Generate Insights
Support metrics evolution in time enables spotting pipeline issues and potentiel support blockers.
Monitor performance KPI’s
Exacctly graphs enable teams managers to monitor team performance KPI’s
How Exacctly Works?
Exacctly is your AI-backed customer support agent that leverage deep learning and natural language processing to immediately respond to simple redundant customers issues, automate ticket labeling, assignment, and escalation that consume valuable agent time, and provide real-time log-based suggestions to agents and team leaders so they can focus on the real job.
Let Your Customer Support Team Do More
No More Manual Labeling
Tag™ makes labeling as easy as applying the labels you want, just once.
Automatic Ticket Routing
Route™ eliminates manual ticket assignment and ensures momentary escalation of critical cases.
Satisfy your Customers
Satisfy™ Allows you to monitor customer satisfaction indicators in real time and without any hassle.
Streamline Support Pipeline
Respond™ solves simple cases to let your team focus on the real issues.
Easy Agent Onboarding
Advise™ helps newbie support agents master the company's knowledge base by the power of smart suggestions.
Monitor Team Performance
Analytics dashboard tracks the most important KPI’s so you can pinpoint any performance blocker.